<hr><h3 id="which-payment-types-do-you-accept">Which payment types do you accept?</h3>We accept all major credit cards, Paypal, ShopPay, and Klarna for extended payments.<h3 id="do-you-offer-buy-now-pay-later">Do you offer Buy Now Pay Later?</h3>Yes. &#xA0;We offer ShopPay and Klarna, which allow up to four-month payment plans.<h3 id="are-there-any-surcharges">Are there any surcharges?</h3>There are no surcharges except in the following cases:<ul><li style="font-size: 16px;">International Shipping: actual cost</li><li style="font-size: 16px;">Shipping to Hawaii and Alaska: &#xA0;$10 additional charge</li><li style="font-size: 16px;">Returns in larger boxes: &#xA0;$15 additional shipping charge</li><li>Exchanges and change orders: &#xA0;$20 for additional shipping&#xA0;</li></ul><h3 id="how-long-should-a-refund-take-to-reach-me">How long should a refund take to reach me?</h3>Once we receive your returned items, we will process your refund within two days. <h3 id> </h3>

Payment

<hr><h3 id="where-do-you-ship">Where do you ship?</h3>We currently ship anywhere in the United States, U.S. Territories, and Canada&#xA0;<h3 id="isPasted">How much does shipping cost?</h3>All shipping in the US is $10.00 for standard ground shipping. Faster service, such as overnight or 2-day shipping, is charged at actual rates, which vary depending on location. For Canada orders shipping is charged at actual rates based on the region. Canadian customers are responsible for paying any import duties and taxes applicable at the time of delivery. International Shipping (except for Canada) is not available at this time. We understand your interest in our products and are actively exploring options to expand our shipping capabilities to reach customers worldwide. We appreciate your patience and hope to serve you internationally in the near future. If you have questions, contact us at <a href="mailto:support@dreampadsleep.com">support@dreampadsleep.com</a>.&#xA0; <h3 id="how-long-does-shipping-take">How long does shipping take?</h3>The method we use is UPS Ground or US Postal Service. These are usually delivered within 3 to 5 business days. Faster services are available but are charged at actual rates. These include 2-day and overnight shipping. <h3 id="how-do-itrack-my-order">How do I&#xA0;track my order?</h3>You can track your order by clicking on the TRACK icon on the main Help page, and then by entering your email and order number in the fields.

Shipping

Information about order changes and cancellations.

<hr><h3 id="can-i-change-my-order">Can I change my order?</h3>You can change your order if the item has not yet shipped. &#xA0;You can check the status of your order by clicking the Track button in Help Center, and then entering your email and order number. If you cannot find the order number please contact us at&#xA0;<a href="mailto:support@dreampadsleep.com">support@dreampadsleep.com</a>.If your order has not shipped, we can cancel the original order and place an order for a different item. You will be refunded for the original order and we will send you an invoice to pay for the new order. &#xA0;Once the new order is paid, we will ship this item.If your order has already shipped and you wish to change the order, please contact us at&#xA0;<a href="mailto:support@dreampadsleep.com">support@dreampadsleep.com</a> and we will initiate a process to return the original item and send a new item. &#xA0;You will need to return the original item and we will then refund the original purchase price. &#xA0;A new order will be created and an invoice sent to you for payment. Because of the high cost of shipping, there is a $20 charge for change orders. &#xA0;The new item will then be sent. <h3 id="can-i-cancel-my-order">Can I cancel my order?</h3>You can cancel an order for a full refund if the item has not yet been shipped. &#xA0;If it has already shipped, please submit a return request and follow that process. &#xA0;After receipt of the original items in their original packaging, we will refund your original purchase amount.

Changes & Cancellations

<hr><h3 id="return-refund--exchange-policy">Return, refund &amp; exchange policy</h3><span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">FOR US ORDERS<span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">All Dreampad products come with a 30-day satisfaction guarantee. If you are not satisfied for any reason within 30 days, you may return the product in original packaging for a full refund.&#xA0;Please note that the 30-day period begins when your order is placed. &#xA0;This allows us to accurately track when the 30-day period is concluded. &#xA0;You should be able to evaluate the product within this amount of time. &#xA0;If for some reason shipping is seriously delayed, please contact us and we can extend the return period window. &#xA0; <span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">After a return is requested, we will email you a return confirmation and a return label. Once we have received and processed your return, we will refund your money on the original payment method you provided at checkout. If you do not receive your confirmation within a day, please check your spam or junk folder, or email us at <a href="mailto:support@dreampadsleep.com" id="isPasted">support@dreampadsleep.com</a>. <span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 700; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note: &#xA0;you must return all products within their original packaging in order to receive a full refund. Orders returned without all items included will be charged a $40.00 fee, which will be deducted from the refund. &#xA0; <span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 700; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Also note: &#xA0;please return order within original boxes or equivalent-sized boxes. &#xA0;Because return shipping charges are highly sensitive to box size, we must charge a $15.00 fee for orders returned in&#xA0;larger than original boxes. This amount will be deducted from the refund provided.&#xA0; <span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">FOR INTERNATIONAL ORDERS<span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Regrettably, due to the high cost of return shipping, we do not provide refunds for international orders. &#xA0; INSTRUCTIONS<span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please return the<span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;pillow and all accessories (please put in accessory bag)<span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;that are included in your original purchase.&#xA0; <span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You must use the original box to return your product. &#xA0;Using a larger box will increase the cost of freight significantly. &#xA0;Returning items not in the original packaging will result in a $15.00 charge to cover additional freight costs. &#xA0;This will result in a reduction of $15.00 from the amount refunded.<ol style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type: decimal; font-size: 12pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please log in to your customer account by clicking the link below and getting the 6-digit code. &#xA0;From your account page, find the order you would like to return, open the order, and then initiate the return by clicking the button REQUEST RETURN in the upper right of the page. &#xA0;<span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://shopify.com/10437886016/account" rel="noopener noreferrer" target="_blank">Click here to get started</a><span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. </li><li dir="ltr" style="list-style-type: decimal; font-size: 12pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You will receive a printable return shipping label by email.</li><li dir="ltr" style="list-style-type: decimal; font-size: 12pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please print this and affix to the original box. If you have lost or disposed of this box, please use a box of the same size or smaller. &#xA0;Using larger boxes will result in a $15.00 charge to cover additional freight costs. &#xA0;</li><li dir="ltr" style="list-style-type: decimal; font-size: 12pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Insert the pillow into the original plastic bag. Include the Bluetooth receiver, charging cable, both adapters, and extension cable that were included with your original purchase. &#xA0;Please use the accessory bag if possible.</li><li dir="ltr" style="list-style-type: decimal; font-size: 12pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Drop off at any location accepting US Postal Service packages.</li><li dir="ltr" style="list-style-type: decimal; font-size: 12pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 12pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once we receive the returned items, we will process your refund.</li></ol><h3 id="can-i-returnexchange-items-if-i-change-my-mind">Can I return/exchange items if I change my mind?</h3>We accept returns if you are not fully satisfied with your purchase. &#xA0;We offer exchanges but there is a $15.00 charge to cover additional shipping costs. &#xA0;<h3 id="do-you-offer-refunds">Do you offer refunds?</h3>Yes, we offer full refunds if you are not satisfied with the product, provided you return all items in original packaging within 30 days from the time of order. Additional charges will be applied for orders returned without all original items in original packaging.&#xA0;&#xA0;<h3 id="can-i-return-a-sale-item">Can I return a sale item?</h3>Yes, sale items are eligible for returns also.

Returns & Exchanges

Occasionally the Bluetooth device or other accessories may need to be replaced, while the pillow may be perfectly fine.  If you are enjoying the Dreampad pillow or Aurras but are having trouble with connection, please let us know by submitting a tick

Occasionally the Bluetooth device or other accessories may need to be replaced, while the pillow may be perfectly fine.&#xA0; If you are enjoying the Dreampad pillow or Aurras but are having trouble with connection, please let us know by submitting a ticket and we will ship you a new connection device at no charge.&#xA0;&#xA0;

Replacement Parts and Bluetooth

<hr><h3 id="do-you-offer-gift-cards">Do you offer gift cards?</h3>Yes, we offer a number of gift card values.<h3 id="how-long-are-gift-cards-valid">How long are gift cards valid?</h3>There is no expiration on Dreampad gift cards.<h3 id="can-i-exchange-a-gift-card-for-cash">Can I exchange a gift card for cash?</h3>No, gift cards are only valid to purchase Dreampad products.<h3 id="redeeming-gift-cards">Redeeming Gift Cards</h3>If you have received a Dreampad gift card, you can use this when purchasing a Dreampad product for the value shown on the card. &#xA0;To redeem, enter the gift card code in the box on the checkout page. &#xA0;You will see this when you get to the payment section, just below the product description and price.&#xA0;&#xA0;

Gift Cards

Your business is important to us. For assistance regarding a recent purchase or product questions, please click to fill out our contact form. Our customer service team will be in contact with you regarding your inquiry within 2 business days.

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Dreampad

The information in this section is designed to help customers understand how to order a Dreampad product, what to expect in terms of shipping times and costs, and how to initiate a return or warranty claim if necessary.

Ordering: Customers can place orders for Dreampad products online through the company's website. Payment can be made using major credit cards, PayPal, or other financing options. Customers can also contact Dreampad's customer service team to place an order over the phone.

Shipping: Dreampad offers free standard shipping for orders within the United States. International shipping is available at an additional cost. Orders are typically processed within 1-2 business days, and shipping times vary depending on the destination.

Returns: Customers can return their Dreampad product within 30 days of the purchase date for a full refund, minus any shipping costs. The product must be in its original condition and packaging, and the customer must contact Dreampad's customer service team to initiate the return process. Dreampad also offers a 1-year warranty on its products, which covers any defects in materials or workmanship. If a customer experiences an issue with their product within this timeframe, they can contact Dreampad's customer service team for assistance.