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Dreampad's Help Center is an online resource that provides customers with access to various types of support and information related to Dreampad products. The Help Center contains a wide range of topics, including frequently asked questions (FAQs), troubleshooting guides, setup instructions, and product information.

The Help Center is organized into categories such as "Getting Started," "Using Your Dreampad," and "Troubleshooting." Each category contains articles that cover specific topics related to the Dreampad. For example, the "Getting Started" category includes articles on setting up your Dreampad, connecting it to your phone or other devices, and using the Dreampad app.

In addition to articles, the Help Center also includes videos, user manuals, and a search bar that allows customers to quickly find the information they need. Customers can also submit support requests through the Help Center if they need further assistance.

Overall, the Dreampad Help Center is a useful resource for anyone who owns a Dreampad or is considering purchasing one. It provides comprehensive information and support to ensure that customers can get the most out of their Dreampad experience.

The Dreampad is different from traditional speakers in that the music travels from the pillow directly to your body.  While there will be some resonant sound, it doesn’t go out into the airwaves. As a result, only the person using it can hear the music.  The gentle vibrations help to get your body into a relaxation state.

It’s useful to think of the Dreampad like a speaker - but one that you put your head on. If you use the included Bluetooth receiver, you can think of the Dreampad or Aurras as a Bluetooth speaker. The music or other sounds you listen to are originating from your phone, tablet, other smart device, or music player. When you connect your phone to the Dreampad, you are sending signals to the Dreampad which allow it to play music, just like headphones or speakers.

Here are the basic steps to operate the Dreampad: 1.  plug the cable from the Dreampad into the included Bluetooth receiver, or if you prefer a direct connection, plug the Dreampad cable into the included adapter and then plug the adapter into your phone.  If you are using Bluetooth, pair the Bluetooth receiver to your phone. 2. Choose your music or sound source.  You can use the optional Dreampad app (subscription required), or any music or streaming service you like. 3. Play music using your phone. 4. For Bluetooth instructions, see the Easy Set Up page.

How does the Dreampad work?

Dreampad pillows come in three main varieties:  

- down alternative fill
- memory foam
- foam  

We also provide an under-the-pillow product, which allows you to take advantage of the Dreampad bone conduction technology while using your existing pillow.  Here are some key specs for Dreampad products:

 




Which type of pillow should I select?

All shipping in the Continental US is free.  The method we use is UPS Ground or US Postal Service.  These are usually delivered within three to five business days.  Faster services are available but are not free and are charged actual rates to the customer.  These include 2-day and overnight shipping.

International orders do NOT include free shipping, and are charged at actual rates from carriers.  (This includes Mexico and Canada.)  Please also note that international customers are responsible for import taxes and duties.

What is your shipping policy?

We think you will love Dreampad products, but if you are not happy with your purchase you can return it within 30 days from delivery for a full refund. Just click on the Returns page and fill out the form. We’ll send you a return confirmation and return label. Please allow one to two days to receive your return label. You send back Dreampad product with all accessories in good condition and we then process a credit to your card once the returned product is received.  Please allow one to two days after we receive the returned product for a refund to be processed. 

Note: Some people take a few days to adjust to the Dreampad pillow. We recommend you try it for at least a few days before deciding to return the product. 

Please note also that we cannot accept returns for INTERNATIONAL orders.


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